Effective Date: July 8, 2025
At Canada Outdoor Kitchens, we’re committed to respecting your privacy and protecting your personal information. Whether you visit one of our Design Studios or engage with us online, we want you to feel confident in how your data is handled.
This Privacy Policy explains how we collect, use, and safeguard your personal information, in accordance with British Columbia’s Personal Information Protection Act (PIPA) and Canada’s Anti-Spam Legislation (CASL).
1. What We Collect & Why
We only collect personal information that helps us serve you better. This includes:
- Name and contact info (email, phone, address) for consultations, quotes, or service follow-up
- Form submissions (from our website, email, or social platforms) to book appointments or request details
- Email preferences for newsletters, design tips, and promotions
- Analytics data (via Google, Meta, etc.) to improve our site and ad performance
We do not collect sensitive financial data unless required for a specific transaction with your consent.
2. How Consent Works
We collect personal information with your express or implied consent when you:
- Fill out a form on our website or social channels
- Sign up for our newsletter
- Request a callback via Facebook or Instagram
- Enter a giveaway or promotional campaign
- Speak with our team during a studio visit, phone call, or in-person event
By voluntarily providing your information, you consent to its use as described in this policy. You may withdraw consent at any time.
We also use secure platforms like Mailchimp, Meta, and QuickBooks Online (Intuit) to process and store your data. These platforms maintain their own privacy standards and data protections.
3. How We Use Your Information
Your data helps us:
- Book and confirm consultations
- Respond to product or design inquiries
- Send relevant updates, offers, or design tips (if you opt in)
- Improve our services, advertising, and online experience
We do not sell or trade your personal information.
4. Email Communications & CASL Compliance
We comply fully with CASL. That means:
- We only send commercial emails to individuals who’ve opted in
- All messages include a clear unsubscribe option
- Consent is tracked via platforms like Mailchimp or Meta Ads Manager
If you unsubscribe, we will not contact you again unless required to complete an active service.
5. Cookies & Website Tools
Our website uses cookies and third-party tools (e.g. Google Analytics, Meta Pixel) to:
- Measure traffic and performance
- Track ad effectiveness and retarget interested users
- Improve your browsing experience
You can disable cookies or opt out of personalized ads using browser settings or tools like AdChoices.
6. Protecting Your Information
We use secure digital systems and best practices to protect your data, including:
- Password-protected CRM and marketing platforms
- Limited staff access to sensitive data
- Secure website hosting and regular system updates
- Permanent deletion of data that is no longer needed
7. Your Rights & Access
You have the right to:
- Request a copy of the personal data we hold
- Correct inaccuracies in your information
- Withdraw consent or opt out of marketing at any time
To make a request, please email [email protected] or call 1-844-371-7887.
8. Contact Us
If you have any questions or concerns about this policy, please contact our Privacy Officer:
Privacy Officer
Canada Outdoor Kitchens
[email protected]
1-844-371-7887
We review this policy regularly to ensure compliance with best practices and evolving privacy regulations.